Privacy Policy
FUN88 respects members' privacy and is committed to protecting personal data when you visit our website, use our apps or access online betting services. This policy explains what information we collect, why we use it, how we protect it and what rights you have.
By registering an account or continuing to use our services, you confirm that you have read and agree to this policy, together with the Terms and Conditions.
1. Scope
This policy applies to data collected through the FUN88 website, mobile applications, customer-care channels (live chat, email, phone) and payment partners involved in operating your account.
2. Data we collect
Depending on how you use the service, FUN88 may collect:
- Registration details: name, date of birth, country/region, email address, phone number and username.
- Verification (KYC) data: identity documents, proof of address or payment information when required under fraud-prevention / anti-money-laundering rules.
- Transaction data: deposit/withdrawal history, bets, promotions and account status.
- Technical data: IP address, device/browser type, access logs and cookies needed to operate the service.
- Call recordings: when you call or are contacted by phone for quality control and account protection.
3. Purposes of use
- Create and manage member accounts and authenticate logins.
- Process deposits, withdrawals and reconcile transactions with payment providers.
- Detect fraud, bonus abuse or unusual activity.
- Improve product experience, technical support and customer care.
- Send service notices or promotional messages (you may opt out of marketing via support channels).
- Comply with legal obligations and lawful requests from competent authorities.
4. Sharing with third parties
FUN88 does not sell personal data. We share data only when necessary with:
- Payment providers / financial institutions to complete transactions.
- Infrastructure, security or operations vendors under confidentiality agreements.
- Competent public authorities when legally required (court order or applicable regulation).
Recipients may use the data only for the agreed purpose and must apply appropriate safeguards.
5. Technical and organisational security
Data in transit is protected with encryption (SSL/TLS). Storage systems use internal access controls under least-privilege principles. No internet transmission method is perfectly secure — protect your password, never share OTPs and sign out on shared devices.
6. Cookies and similar technologies
The website may use necessary cookies to maintain login sessions, remember preferences and measure performance. You can configure your browser to block cookies; some features may then work with reduced functionality.
7. Retention period
Data is retained for as long as needed to provide the service, resolve disputes, prevent fraud and meet legal/accounting duties. When no longer required, data is deleted, anonymised or stored with restricted access under internal policy.
8. Your rights
Subject to applicable law, you may request to:
- Access or update inaccurate account information.
- Receive an explanation of processing related to your account.
- Withdraw consent to marketing emails (without affecting mandatory transaction notices).
Send requests to customer care or email cs.viet@fun88.com. We may verify your identity before processing.
9. Call recording
When you contact us or customer care calls you back, the call may be recorded for quality assurance and account protection. Registering for or using the service means you understand and accept recording within the support scope.
10. Minors
The service is not intended for anyone below the legal age under the Terms and Conditions and Responsible Gambling policy. We do not knowingly collect data from minors.
11. Policy updates
FUN88 may update this policy over time. New versions will be posted on this page with an updated date. Continued use after publication means you accept the changes, unless law requires a different form of consent.
See also: Terms and Conditions, Responsible Gambling and Disclaimer.
